Shipping & Returns
General Shipping Policy
Please find our shipping guidelines below. They can be subject to change and are not guaranteed.
Our carriers require a physical address, not a P.O. Box, in order to ship your Flying Embers to you.
Someone 21+ must be available in person to sign for your order. This is legally required.
*Our 3rd party fulfillment center personally picks, packs, and ships out your orders Monday - Friday, 9-5, except weekends and Holidays. Generally speaking, you can expect that it will take 3-5 business days for this process to be completed by the team, depending on the day and time the order is received.
Once it has been shipped, you will receive an email confirmation with your tracking information. Carriers can take anywhere from 1-5 business days depending on your location, and of course weather dependent.
*During Holidays and peak seasons processing times can take up to 7 business days. We appreciate your patience as we work hard to process your orders during these busy times.
Frequently Asked Questions
When should I expect my order to arrive?
*Our fulfillment center personally picks, packs, and ships out your orders Monday - Friday, 9-5, except Holidays and weekends. Generally speaking, you can expect that it will take 3-5 business days for this process to be completed by the team, depending on the day and time the order is received.
Once it has been shipped, you will receive an email confirmation with your tracking information. Carriers can take anywhere from 1-5 business days depending on your location and weather.
*Please also see General Shipping Policy above for details and Holiday and peak season shipping times
How much does shipping cost?
We use the carrier that is most economical for your location and although we do not have guaranteed rates due to changing costs, you can receive FREE SHIPPING on all orders over $75.00!
My Shipping Address is incorrect in my order, can I edit it?
If you need to adjust your shipping address please reach out to firstname.lastname@example.org ASAP and someone will assist you.
Where should I ship my order to?
Someone 21+ must be available to sign for your order.
If you do not anticipate being home during the day to receive your order you may want to consider shipping to a neighbor or friend whom you trust and is generally available to sign for packages.
Alternatively you can ship to your work place address.
If neither of the above solutions are workable for you, you can either ship directly to your nearest Carrier Facility for pick up or if your order is already on its way you can make adjustments via your tracking information to have your package redirected to your local Facility for pickup.
The Carrier attempted delivery but I missed it, what now?
If you missed your delivery, know that most Carriers will attempt to deliver it up to 3 times in total before returning it to sender. You can check your tracking number to be updated on when their next attempt will be. Your tracking number can be found in your shipping confirmation email from Flying Embers.
If you aren’t sure if you’ll be home for the next attempt(s), there’s still time to get your order!
Simply schedule to pick up your order at your local Carrier Facility.
- Go to your tracking link in your email confirmation.
- Select "manage my delivery" (verbiage may be different depending on the Carrier)
- From there you should be able to redirect your order to your local Facility for pick up. Make sure to bring your I.D. and tracking number with you!
~ If your order is already being sent back to us, we are happy to ship it back out to you. Just email email@example.com alerting us to this, or with any additional questions or assistance.
Can I ship to a PO Box?
No, Carriers require a physical address in order to ship your Flying Embers to you.
Can I return my order?
If you are dissatisfied with your order for any reason, please contact us at firstname.lastname@example.org immediately so we can resolve your concerns.