General Shipping Policy
Please find our shipping guidelines below. They can be subject to change.
We ship UPS Ground, and require a physical address, not a P.O. Box, in order to ship your Flying Embers to you.
Someone 21+ must be available in person to sign for your order. This is legally required.
*Our 3rd party fulfillment center personally picks, packs, and ships out your orders Monday - Friday, 9-5, except Holidays. Generally speaking, you can expect that it will take 2-3 business days for this process to be completed by the team, depending on the day and time the order is received.
Once it has been shipped, you will receive an email confirmation with your tracking information. UPS ground can take anywhere from 1-5 business days depending on your location, and of course weather dependent.
*During Holidays and peak seasons processing times can take up to 7 business days. We appreciate your patience as we work hard to process your orders during these busy times.
Frequently Asked Questions
When should I expect my order to arrive?
*Our fulfillment center personally picks, packs, and ships out your orders Monday - Friday, 9-5, except Holidays. Generally speaking, you can expect that it will take 2-3 business days for this process to be completed by the team, depending on the day and time the order is received.
Once it has been shipped, you will receive an email confirmation with your tracking information. UPS ground can take anywhere from 1-5 business days depending on your location and weather.
*Please also see General Shipping Policy above for details
How much does shipping cost?
We ship all shipments via UPS Ground and it is location dependent. You can receive FREE SHIPPING on all orders over $75.00!
My Shipping Address is incorrect in my order, can I edit it?
If you need to adjust your shipping address please reach out to email@example.com ASAP and someone will assist you.
Where should I ship my order to?
Someone 21+ must be available to sign for your order. UPS delivers Monday- Saturday up until 7pm.
If you do not anticipate being home during the day to receive your order you may want to consider shipping to a neighbor or friend whom you trust and is generally available to sign for packages.
Alternatively you can ship to your work place address.
If neither of the above solutions are workable for you, you can either ship directly to your nearest UPS Facility for pick up or if your order is already on its way you can sign up for UPS MyChoice via your tracking information to have your package redirected to your local UPS Facility for pickup.
The Carrier attempted delivery but I missed it, what now?
If you missed your delivery, know that UPS will attempt to deliver it up to 3 times in total before returning it to sender. You can check your tracking number to be updated on when their next attempt will be. Your tracking number can be found in your shipping confirmation email from Flying Embers.
If you aren’t sure if you’ll be home for the next attempt(s), there’s still time to get your order!
Simply schedule to pick up your order at your local UPS Facility.
- Go to your tracking link in your email confirmation.
- Select UPS MyChoice and sign up.
- From there you are able to redirect your order to your local UPS Facility for pick up. UPS holds packages for up to 5 days for pickup, make sure to bring your I.D. and tracking number with you!
~ If your order is already being sent back to us, we are happy to ship it back out to you. Just email firstname.lastname@example.org alerting us to this, or with any additional questions or assistance.
Can I ship to a PO Box?
UPS does not deliver to P.O. Boxes, we require a physical address in order to ship your Flying Embers to you.
Can I return my order?
If you are dissatisfied with your order for any reason, please contact us at email@example.com immediately so we can resolve your concerns.